Butterluxe™ Balm

Not at all - you’re welcome to check out as a guest! But if you’ve got a minute (literally), creating an account comes with plenty of perks.

Not only will you enjoy faster checkouts next time, but you’ll also be automatically enrolled in our Rewards Program, earning Gauge Wages for every pound you spend. You can redeem them for discounts on future orders and shipping.

Oh, and we’ll kick things off with 200 Gauge Wages just for signing up!

We know how confusing it can be when other shops only sell plugs as singles (and don’t make it clear!).

At Stretch It, we like to keep things simple - you get to choose. Whether you’ve stretched one lobe or both, you can pick exactly what you need: singles or pairs, no guessing games.

We’ve made it super easy with our new filtering system, available on every category page.

Start by selecting your gauge size to quickly narrow down the options to products available in your size. From there, you can fine-tune your search by product type, material, range, or flare style.

Looking for something specific? You can also filter by body jewellery diameters, ball sizes, and bar lengths.

And if you only want to see what’s in stock and ready to ship, just use the availability filter. Want something that’s out of stock? No problem—sign up for a restock alert right from the product page and be the first to know when it’s back!

You can enter your discount code at checkout. If you’re on a desktop or laptop, you’ll find the discount box on the right-hand side with your order summary.

On mobile, it’s tucked away to keep things neat—just tap ‘Show order summary’ at the top of the checkout page to reveal the discount code box. Pop your code in there, and you’re good to go!

If your discount code isn’t applying at checkout, here are a few things to check:

• One code at a time: Our system only allows one discount code per order. Discount codes can’t be stacked, even during sales. The only exception is shipping discounts, which can sometimes be used alongside other offers.
• Already on sale? If there’s a sitewide sale or special offer running, most discount codes won’t work on top of it - unless it’s for free shipping.
• Expired code: Double-check the expiry date. If the code has expired, it won’t apply.
• Already used: Some codes are single-use only and won’t work if you’ve used them before.
• First-time customer codes: These codes are exclusive to first-time orders. If you’ve shopped with us before, it won’t apply.
• Eligible items: Certain products, like gift cards or sale items, may not be eligible for additional discounts.

If you’ve checked all of the above and it’s still not working, feel free to get in touch! We’re always happy to help.

You bet! Stretch It has been dedicated to stretched lobe jewellery since 2012 - it’s what we do, day in, day out.

With over 60,000 happy customers (and counting), we’ve helped everyone from first-timers starting their ear stretching journey to seasoned pros rocking 1-inch plugs.

We even supply some of the best tattoo and piercing studios around. If you’re ever unsure about anything, just reach out—our team is always here and happy to help!

100%! Our website is fully SSL secured, PCI compliant, and always kept up to date. Your personal information and payment details are safe with us—one less thing for you to worry about.

We accept all major currencies, no matter where in the world you’re shopping from. Our website will automatically show prices in your local currency, so you always know what you’re paying.

When you get to checkout, you’ll be billed in your own currency, helping you avoid any surprise conversion fees from your bank. What you see is what you pay!

We offer more ways to pay than anyone else in the game. You can use all major credit and debit cards, PayPal, and even Apple Pay or Google Pay for lightning-fast checkout with your fingerprint or face.

Want to spread the cost? We’ve got you covered with Klarna and Clearpay:

• Klarna:

Pay in 3 easy instalments - today, in 30 days, and in 60 days. Or, pay nothing today and settle up in 30 days.

• Clearpay:

Split your payment into 4 interest-free instalments, paid every 2 weeks.

No hidden fees. Just more flexibility.

We’re all about getting it right - every time. If your jewellery isn’t up to scratch, we’ll make it right. Whether there’s an issue with the fit, the quality, or anything in between, we’ll sort it with a full refund or exchange, no fuss.

The last thing we want is an unhappy customer. So if something’s not perfect, just let us know - we’ll jump through hoops to fix it. That’s The Plug Promise.

If your order hasn’t shipped yet, we’ll do our best to make changes or cancel it - just get in touch ASAP! Once it’s out the door, we can help with returns or exchanges.

If you’ve entered the wrong shipping address, let us know as soon as possible!

If your order hasn’t shipped yet, we can update it. If it’s already on the way, we may be able to contact the courier depending on which shipping method was selected at checkout.

In the rare case where our stock levels were not entirely accurate, we’ll contact you ASAP to offer a replacement, refund, or store credit.

Yes! Just enter the lucky recipient’s shipping details at checkout. While we don’t currently offer gift wrapping, all our jewellery comes in sleek, stylish, branded packaging - perfect for gifting.

We don’t hang about! Place your order before 3PM (UK time), Monday to Friday, and we’ll dispatch it the very same day.

Orders placed after 3PM (or over the weekend) will be sent out on the next working day - we all need a day off sometimes, right?

If you’re using DHL Global Express, the cut-off for same-day dispatch is 2PM.

We know paying for delivery sucks, so we've tried to keep costs to a absolute minimum! Please check our handy shipping tables below for our standard and express rates:

If you’re in the UK and choose Express Shipping, you’re in luck! We use DPD for mainland UK and Royal Mail Special Delivery for the Highlands, Channel Islands, and other areas where couriers don’t deliver.

✅ Place your order before 3PM, Monday to Thursday, and we’ll dispatch it the same day for guaranteed next working day delivery.

✅ Need it for the weekend? We offer guaranteed Saturday delivery on all UK orders placed before 3PM on Friday.

For customers in the US, Australia & Canada, we offer DHL Global Express, which can deliver next working day in some areas. Typically, delivery times range from 1-3 working days, depending on your location.

If you’re in a rush, we’ve got you covered!

Stretch It Body Jewellery ships to every corner of the earth. If someone lives there, we'll ship there!

*Excludes Middle Earth

It happens! If you’ve ordered the wrong size or changed your mind, you can return the item(s) to us. We’ll happily offer a refund or send out a replacement (if it’s the same price), free of charge.

Before sending anything back, just get in touch with us using the link below - our team will walk you through the return process.

Contact Us

📍 Return Address:

Stretch It Body Jewellery
2 The Newhouse
Stuart Works, Wordsley
Stourbridge, West Midlands
DY8 4FB
UNITED KINGDOM

🔒 Please note: We can only accept returns if the item is still sealed in its original hygiene pouch. Once opened, we’re unable to take it back for hygiene reasons—thanks for understanding!

Sorry about that - seems we got a little distracted while packing your order! Hit the button below to get in touch, and we’ll make sure you receive exactly what you ordered, ASAP.

(And don’t worry… we’ll had a word with the team! 😉)

Contact Us

Gauge Wages are our exclusive rewards points. Every time you shop, review products, or spread the word about Stretch It, you’ll earn points you can swap for discounts, free products, and even free shipping!

It’s easy - and free. Just create a store account and you’ll be instantly enrolled. Tap the Rewards icon (the little gift box!) in the header on desktop or at the bottom of the menu on mobile to view your balance, unlock rewards, and start earning Gauge Wages.

Just by signing up you’ll earn 200 Gauge Wages. From there you can earn more Gauge Wages by sharing our website on social media platforms, reviewing products and placing orders.

We even give you 150 Gauge Wages on your birthday!

• 5 Gauge Wages - for every £1 you spend.
• 25 Gauge Wages each - for liking us on Facebook & following us on Twitter.
• 25 Gauge Wages each - for sharing our website on Facebook, Instagram & Twitter.
• 100 Gauge Wages - for leaving a review with a photo.
• 150 Gauge Wages - every year to celebrate your birthday!

Starting earning today!

You can find your Gauge Wage balance by signing into your store account and clicking on the Rewards icon (the little gift box!) in the header on desktop or at the bottom of the menu on mobile.

There you'll be able to:

• Check your balance and see how far away you are from the next reward.
• Find your referral link to share with the world and earn more discounts.
• View all your earnt rewards and unlock your unique discount codes.
• View all available rewards and how many Gauge Wages you need to unlock them.
• Discover all the ways you can earn more Gauge Wages.
• View your Gauge Wage history of earning and spending.

Gauge Wages can be redeemed for a whole array of awesome rewards. The more you have the better the reward!

• 200 - 350 Gauge Wages = Free Standard Shipping
• 500 Gauge Wages = £5 Off Discount
• 500 Gauge Wages = LobeLove™ Organic Jojoba Oil
• 750 Gaue Wages = 25% Off Discount
• 900 Gauge Wages = £10 Off Discount

Referring a friend is easy. Ensure you have signed into your store account then click on the Rewards icon (the little gift box!) in the header on desktop or at the bottom of the menu on mobile.

Scroll to the bottom of the reward program tab into the 'Referrals' section. Here you'll find your unique referral link, it will look something like this: http://i.refs.cc/1kxlzLDw

Simply share this link with friends, family or anyone you think will love our products.

That's awesome! Each and every time someone clicks your unique referral link they are directed to our website.

Once on our website, a pop-up will display a welcome message stating they have been sent a 10% off discount code from yourself (if they weren't your friend before, they will be now).

When they make a purchase they'll receive 10% off and you receive a £5 off discount code, everyone's a winner!

There is no limit to how many discount codes you can earn, keep sharing your code and you'll be rolling in free plugs!