FAQ's - If You Don't Know, Now You Know
Unsure about something? We've compiled and categorised a list (that was a fun day) of FAQ's to give you instant answers to all your pondering questions. Still unsure about something? Click 'Contact' above and fire your question across for a quick response.
Nope, just check out as a guest. Although, it only takes a minute and you'll receive a multitude of perks. Besides faster checkouts, you'll also enroll in our Rewards Program where you'll earn 'Gauge Wages' for every pound to you spend. Gauge Wages can then be redeemed for order and shipping discounts. Just for signing up you'll receive 200 Gauge Wages!
We hate how many online retailers only sell plugs as singles. That's why at SIBJ we give you the choice! Whether you have just one lobe stretched or both, you can select your size and quantity option without having to ask yourself the question, " Is that price for a pair?".
Don't worry, make the most of our new filtering system found down the left-hand side of every category page. We recommend starting by selecting your gauge size, straight away this will filter out any products that don't come in your size. You can then filter down further by selecting a product type, material, range and flare type.
Discount codes can be entered at checkout. If you're on your desktop or laptop you'll find the discount code box in the upper right corner along with your order summary. If you're on a mobile device it may be hidden under the order summary tab. Simply tap 'Show order summary' at the top of the check out page to reveal the discount code box.
Of course you can! We are specialists when it comes to stretched lobe jewellery, that's what we do, every day. We have 1000's of happy customers, from people starting their ear stretching journey to 1 inch pros looking to add to their stunning plug collection. We even supply to some tattoo and piercing studios. If you are unsure of anything please do get in touch, we are never too busy to help!
Our website couldn't get any more secure. We are 100% PCI compliant, SSL secure and completely up to date. One less thing to worry about...
We accept all currencies from all over the globe. Our clever website will pick up where you are visiting us from and hopefully display your native currency. Please note that the conversion shown on the website is taken from live rates but may not be 100% accurate to the exact amount you will be charged. All orders are processed in GBP (Great British Pound) and are converted and charged by the payment gateway or your bank. These conversion rates can vary slightly and your bank may also charge a small fee to complete this conversion. For 100% accurate charges before committing to the purchase we recommend using Paypal at checkout. Paypal will show you the exact conversion to your native currency before checking out and will charge no fees to you as the buyer. You also don't need to have a Paypal account, simply check out as a guest.
We like to give our customers options, that's why we offer more payments methods than any of our competitors. We accept all major credit and debit cards, Payal, Amazon Pay and you can even pay with your finger print or face thanks to Apple Pay.
Simply put, our Quality Guarantee is our guarantee to you that if anything, and we mean anything, isn't up to scratch we'll offer you a full refund upon return of the product.
The last thing we want is unhappy customers, so we'll jump through hoops to right a wrong. Find out more here.
We pride ourselves on speedy dispatch times. If you place your order before 3pm Monday - Friday we'll dispatch your ready made items the very same day. If your item is 'custom' or 'made to order' expect a make time of 3 - 5 working days before dispatch.
Unfortunately, we need a couple days off so we do not dispatch on weekends.
All UK orders are dispatched via Royal Mail First Class. Royal Mail offer an extremely reliable fast service with most parcels arriving the very next day!
International orders are dispatched via Royal Mail Air Mail and can vary in terms of transit time.
Average Delivery Times:
- UK: 1 - 2 Working Days
- Europe: 5 - 7 Working
- Rest Of The World: 10 - 15 Working Days
During busy periods such as Christmas time please allow longer to avoid disappointment.
Our standard delivery service for UK orders is very quick with most parcels arriving next day.
If you would like to guarantee next day delivery please select 'Royal Mail Next Day' at checkout. This is Royal Mail's premium delivery service that is tracked, signed and guaranteed to be delivered next day before 1pm Monday - Friday. Please note this option is only available for orders placed Monday - Thursday before 3pm, orders placed after this time will be dispatched the next working day and will be delivered the next working day after that.
Unfortunately, we do not offer a premium delivery service for international orders at this time.
We know paying for delivery sucks, so we've tried to keep costs to a minimum.
All orders over £10 will receive completely free delivery, no matter where you live in the world.
If your order is less than £10 then delivery is just 0.99p for UK orders and £1.50 for everywhere else.
Stretch It Body Jewellery ships to every corner of the earth. If someone lives there, we'll ship there!
Don't sweat it, we all make mistakes! You can simply return the item(s) to us and we'll either refund you or send out a replacement free of charge (if the product is the same price).
Please return items to:
Stretch It Body Jewellery
37 Lower High Street
Stourbridge, West Midlands
DY8 1TA, UNITED KINGDOM
Before returning your item(s), be sure to get in touch with us via email (firstname.lastname@example.org) and we'll guide you through the process.
Please note we cannot accept any returns if the item has been removed from its hygiene sealed pouch. I'm sure you can understand we cannot resell used body jewellery.
We also cannot accept returns on custom or personalised products unless the item is faulty or damaged.
Unfortunately, we cannot accept returns for custom or personalised products as the product was specifically made for the customer. Of course, if the item is faulty, damaged or not as expected we'll do everything we can to put things right.
Darnit! Apologies, looks like we got distracted when packing your order. Please get in touch with us (email@example.com) and we'll ensure you get what you ordered ASAP and the appropriate member of staff is fired. OJ, OJ.
Custom and 'made to order' products are typically made within 3 - 5 working days. Once created you'll receive a notification email informing you the item has been dispatched and is on its way.
We do! All custom, personalised and 'made to order' items are engraved, printed, polished and riveted by ourselves right here in the UK. This way we can ensure only the best bespoke products reach our customers.
Sure... to a degree. We are pretty laid back when it comes to producing custom products for you guys. Although, we always reserve the right to refuse to make anything that we think is offensive, illegal or just straight up not ok.
Sorry about that, we'll get our coding wizards on the job ASAP. If you want to place your order now please get in touch with us (firstname.lastname@example.org) and we'll start the ball rolling on your wonderful creation.
As long as we have not started to make your custom order we will happily cancel the order if you have changed your mind. Although, unfortunately, if we have either started, finished or shipped your custom order we cannot accept any returns.
It's easy. Simply make a store account and you'll automatically be a part of our awesome reward program. By clicking on the 'Reward Program' button that's found on every page (bottom right) you'll be able to access all the information you need to starting earning and spending you Gauge Wages.
Just by signing up you’ll earn 200 Gauge Wages. From there you can earn more Gauge Wages by sharing our website on social media platforms, reviewing products and placing orders. We even give you 150 Gauge Wages on your birthday!
- 5 Gauge Wages - for every £1 you spend.
- 25 Gauge Wages each - for liking us on Facebook & following us on Twitter.
- 25 Gauge Wages each - for sharing our website on Facebook, Instagram & Twitter.
- 100 Gauges Wages - for leaving a review.
- 150 Gauge Wages - every year to celebrate your birthday!
Starting earning today!
You can find your Gauge Wage balance by signing into your store account and clicking on the 'Reward Program' button found on the bottom right of every page.
On there you'll be able to:
- Check your balance and see how far away you are from the next reward.
- Find your referral link to share with the world and earn more discounts.
- View all your earnt rewards and unlock your unique discount codes.
- View all available rewards and how many Gauge Wages you need to unlock them.
- Discover all the ways you can earn more Gauge Wages.
- View your Gauge Wage history of earning and spending.
Gauge Wages can be redeemed for a whole array of awesome rewards. The more you have the better the reward!
- 100 Gauge Wages = Free Shipping
- 500 Gauge Wages = £5 Off Discount
- 750 Gaue Wages = 25% Off Discount
- 900 Gauge Wages = £10 Off Discount
Referring a friend is easy. Ensure you have signed into your store account then click on the 'Reward Program' button found on the bottom right of every page.
Scroll to the bottom of the reward program tab into the 'Referrals' section. Here you'll find your unique referral link, it will look something like this: http://i.refs.cc/1kxlzLDw
Simply share this link with friends, family or anyone you think will love our products.
That's awesome! Each and every time someone clicks your unique referral link they are directed to our website. Once on our website, a pop-up will display a welcome message stating they have been sent a 10% off discount code from yourself (if they weren't your friend before, they will be now).
When they make a purchase they'll receive 10% off and you receive a £5 off discount code, everyone's a winner! There is no limit to how many discount codes you can earn, keep sharing your code and you'll be rolling in free plugs!