Talk to a real person
We're online only, but there are real people here, ready to help with anything from order questions to aftercare advice.
- Monday to Friday, 8am to 4pm (UK time)
- We reply within one working day
- 0345 459 0021
Quick answers
Most questions are answered here, and it's quicker than waiting for a reply.
- Where's my order?Track it from your account, or from the email we sent when it left us.
- Returns and exchangesSealed items can come back within 14 days. Faulty or wrong? We'll put it right.
- Delivery costs and timesFree UK delivery over £30. Order by 3pm on a weekday and it's sent the same day.
- Sizing and stretching helpOur full ear stretching guide, from your first stretch to your goal size.
- Discount code not working?One code per order, and most codes don't work on top of a sale.
- WholesaleTrade accounts for tattoo studios, piercing studios and shops.
Send us a message
If it's about an order, add your order number. It helps us sort things faster.